Terms & Conditions
Terms and conditions: (The boring bits...)
We apologise for these but we are required by law to include the following Terms and Conditions for all transactions made on the greatbakes.co.uk website.
Things you may want to know
This website is only for ordering products to be despatched to customers in the United Kingdom and Northern Ireland addresses. We can and do ship overseas but ask you to contact us for costs of delivery.
Prices and availability of goods is subject to change without notice.
We use Braintree to handle our online payments facilities. Offering one of the safest merchant services.
You do not need an account and all credit & debit cards are accepted.
Once we have begun baking your order we cannot accept cancellations or offer refunds.
In the unlikely event that you are unhappy with your products, please let us know within 24 hours of delivery, so that we are aware of a problem and can prevent further occurrences. We will then either replace or refund you the cost of the goods at our discretion. We reserve the right to ask you to either return the items (at our expense) or provide additional evidence, such as a photograph, before a refund or replacement is sent out. We can only make a refund to the original credit or debit card account used to make the purchase. We cannot be held responsible for any consequential loss.
We have been awarded a 5/5 star food hygiene rating.
We do produce products that contain nuts and are unable to guarantee that some cross contamination will not occur.